Reference

What You Need to Know Before You Play

Our legal framework sets out how buddy9 operates, how your account data is handled, and what applies to you when using the platform where local law permits. Everything here is written to be clear and direct — no legal maze, no buried clauses.

Terms of UsePrivacy PolicyCookie PolicyAccount EligibilityJurisdiction Notice
buddy9 What You Need to Know Before You Play
LEGAL CONTACT PATHS

Reach Us on a Policy or Account Matter

If you have a question about how our terms apply to your account, need to request data access, or want to flag a policy concern, our support team handles these through dedicated contact paths. Responses on legal and policy matters may take longer than standard account queries — we aim to acknowledge within one business day.

Live Chat Support Access live chat directly from your account dashboard. Use this for urgent account or policy questions that need a quick back-and-forth with a support agent.
Email for Policy Queries Send detailed legal or data requests to our policy email address shown in your account settings. Include your registered account ID to speed up the review.
Account Help Centre Our Account Wallet Help section covers the most common policy questions around data, cookies and account access — check there before submitting a formal request.
YOUR RIGHTS AND DATA

How buddy9 Handles Your Data and Account Security

We handle your data according to the principles of purpose limitation and minimal collection. You can request a copy of what we hold, ask us to correct inaccuracies, or submit a deletion request — all through the contact paths listed above. Security on the platform uses SSL encryption across account login, payment flows and session data.

Data Access Requests

You can request a copy of your personal data at any time via email. Include your account ID and we will respond within the timeframe required under applicable policy.

Cookie Controls

Our cookie policy explains what we track, why, and how long data is held. You can adjust non-essential cookies through your browser settings or the consent banner on first visit.

Account Security Practices

Login sessions are protected via OTP verification tied to your registered mobile number. If you suspect unauthorised access, use the account lock option and contact support immediately.

Data Retention Schedule

Transaction records, including DANA, OVO and GoPay payment history, are retained for the period required under our internal policy and any applicable legal obligation in your region.

Common Legal Questions from Our Account Holders

These are the policy and legal questions we hear most often. If your question is not covered here, the Account Wallet Help section and our support email are the right next steps.

Access to buddy9 depends on local law and is available only where your jurisdiction permits. We do not override local regulation — eligibility is your responsibility to confirm before opening an account.

We collect the information needed to create and verify your account — name, contact details and payment method identifiers such as your DANA or OVO account reference. We do not collect more than is necessary.

Send a data access request to the policy email address in your account settings. Include your registered account ID. We will acknowledge the request and respond within the applicable timeframe.

Yes, you can submit a deletion request via email. Some data — including GoPay and OVO transaction records — may be retained for the period required under applicable legal or policy obligations before full deletion.

We use essential cookies to keep your session active and optional analytics cookies to improve the platform. Non-essential cookies can be turned off via your browser settings or the consent banner shown on first visit.

We flag material changes clearly on the platform and give you reasonable notice. Continuing to use your account after the notice period means you accept the updated terms as they apply in your eligible region.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.