Reference

What You Agree To When Using buddy9

These terms set out the rules that apply every time you open your account, make a deposit through DANA, OVO, or GoPay, and use any part of the buddy9 platform.

Applies to all account activityCovers DANA, OVO, GoPay transactionsEligibility depends on local lawUpdated when rules changeContact support with any questions

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TERMS CONTACT PATHS

Reach Us About Any Terms Question

If a clause is unclear, or if you believe a transaction was processed outside the terms you agreed to, our support team can walk you through the relevant section. Queries about DANA, OVO, or GoPay transaction disputes are handled directly through our account support channel — have your transaction reference ready before you reach out.

How These Terms Apply to Your Account

buddy9 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account and completing any transaction — whether that is a DANA deposit, an OVO transfer, or a GoPay payment — you confirm that you have read and accepted these terms in full. Buddy9 reserves the right to update these terms when operational or

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legal requirements change; we will notify you via the registered contact on your account when significant changes are made. You are responsible for keeping your login credentials secure. Sharing your account details with another person breaches these terms and may result in account suspension pending review.
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Transactions processed through local e-wallets are subject to the verification rules of each payment provider in addition to our own account checks. Any funds in dispute will be held while we complete an internal review; you will be informed of the outcome through your registered contact.
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Access to any feature of this platform is conditional on your jurisdiction permitting such activity under local law — we do not extend access where it is not permitted. If you disagree with any clause in these terms, the correct action is to stop using the
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platform and contact our support team to discuss your account status.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE COMPLIANCE

Account Security and Policy Commitments

These terms are not just legal text — they define how we protect your account and how we handle disputes fairly. Below are the four areas where these commitments are most visible in day-to-day account use, from wallet verification to the process for requesting a terms review.

Data Handling

Account data you submit — including wallet details for DANA, OVO, or GoPay — is stored securely and used only for verification and transaction processing as described in these terms.

Account Security

We apply SSL encryption across every account session. If we detect unusual login activity, your account is flagged and we contact you through your registered details before access continues.

Data Retention

Transaction and account records are retained for the period required under applicable rules. You may request a summary of your account data by contacting support with your account ID.

Requesting a Terms Change

If you believe a term was applied incorrectly to your account, submit a written query via email support. We review each case against the version of the terms active at the time of the event.

Common Questions About buddy9 Terms

These are the questions our support team receives most often about how these terms work in practice — covering account eligibility, wallet transactions, dispute handling, and what happens when rules are updated.

Yes. Every deposit and withdrawal processed through DANA, OVO, or GoPay is covered by these terms alongside the individual policies of each payment provider.

A breach may result in a temporary suspension while we review the activity. You will be contacted through your registered account details and given the opportunity to respond before any permanent action is taken.

We send a notification to your registered contact when material changes are made. Continuing to use your account after the notification date means you accept the updated version of the terms.

Yes. Contact support via live chat or email with your transaction reference. We will review the case against the terms active at the time and respond with our findings in writing.

Access depends on whether local law in your region permits it. Players in Tangerang and other parts of Indonesia should confirm eligibility based on their local rules before opening an account.

Send a request to our email support channel with your account ID. We will provide a summary of the data we hold in line with the retention policy described in these terms.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When Using buddy9

Reach Us About Any Terms Question

Account Security and Policy Commitments

Data Handling

Account Security

Data Retention

Requesting a Terms Change

Common Questions About buddy9 Terms

01 Do these terms apply to deposits made through DANA, OVO, and GoPay?

02 What happens to my account if I breach the terms?

03 How will I know if the terms have been updated?

04 Can I dispute a transaction decision under these terms?

05 Is access to buddy9 available in all regions of Indonesia?

06 How do I request a copy of my account data?

Terms & Conditions

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